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Services

01

Systems Integration

 

From simple installations to highly sophisticated operations, ETC Corporation’s systems maximize traffic flow and provide high levels of patron services while minimizing both risk and capital expenditures by the toll authority. ETC Corporation’s solutions extend from the toll lane through the host computer systems and incorporate feature-rich customer service center and violation processing components. These solutions have been proven highly reliable and accurate in the most demanding toll environments, such as open road tolling.

 

ETC Corporation provides highly skilled and experienced teams capable of organizing, scheduling, and integrating all the individual elements of a project including complete program analysis and design, management, execution, testing, and reporting throughout the project life cycle. As a result, ETC Corporation proudly serves as the systems integrator for some of the largest toll collection authorities in the United States.

 

ETC Corporation employs a unique collaborative-partnership approach to toll systems integration. Unlike solutions offered by other toll integrators, ETC Corporation encourages user interaction throughout the design, development, and testing process. In fact, consistent and frequent user interaction is a highly desired element of every ETC Corporation project, which affords our client, its consultants, and ETC Corporation with the ability to mitigate risks usually associated with aggressively short schedules or large-scale development and integration projects

02

Operations

 

With its clear understanding of the unique environment of the toll collection industry, ETC Corporation is a premier provider of customer service center and technical services operations and staff. ETC Corporation provides, trains, and manages qualified personnel for:

 

   customer service center operations

   back-office operations

   call centers

   image review and violation processing

   audit and reconciliation staff

   information technology personnel

 

ETC Corporation’s professional services can provide ongoing support, maintenance, and staffing after a solution has been implemented. With its understanding of the complexities of operational and support requirements, ETC Corporation works closely with its customers to deliver the right outsourcing solution.

03

Maintenance

 

Field and maintenance operations are crucial elements in maximizing toll collection performance and revenue collection. ETC Corporation provides both onsite and remote maintenance services and onsite and field operations by responsible, technically qualified personnel. Staff services are supported by an integrated maintenance online management system (MOMS).

 

The ETC Corporation’s highly experienced team can design and implement a maintenance plan that includes preventive maintenance as well as meeting stringent response and repair requirements. In addition, ETC Corporation can develop and implement a comprehensive disaster recovery plan, including site requirements, to help minimize risk to revenue collection and quickly resume operations.

04

Consulting

 

The exceptional expertise of ETC Corporation’s team members make them highly qualified for consulting projects, such as:

 

   developing technical specifications

   managing procurements

   providing project oversight

   performing detailed system audits

   conducting customer acceptance tests and analysis

 

ETC Corporation’s consulting services include the planning, design, and supervision of electronic toll collection projects. In addition, ETC Corporation has become a trusted technical advisor for its customers who rely on the company for a broad range of technical consulting and expertise. The ETC Corporation team has the experience and skill to develop technical specifications that yield the desired solution and the expert knowledge of a systems integrator to oversee its implementation.

 

ETC Corporation’s system design recommendations cover such areas as:

 

   the central computing facility

   all engineering and environmental controls

   network design

   disaster recovery site

   disaster recovery planning

   system procurement

   installation

   implementation

05

Other

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With its technical expertise and highly capable staff, ETC Corporation provides a reliable resource for its customers for a wide variety of technical and operational needs.

 

As an example, Harris County Toll Road Authority (HCTRA) contracts with ETC Corporation to provide recall and refurbishment services for its EZ TAGs that are reaching the end of their battery life. This proactive program increases customer satisfaction and compliance while providing HCTRA with a cost-effective solution.

 

ETC Corporation’s unique insight to toll operations, combined with its extensive technical expertise, make it an excellent source for a full range of toll-related services.

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