Maintenance Online Management System
ETC Corporation uses a highly customized, commercially available and supported help desk software product for its maintenance online management system (MOMS). This solution offers significant reporting and maintenance management data beyond a standard computerized maintenance system and currently provides highly reliable maintenance functions in large-scale toll operations.
MOMS creates trouble tickets, logs maintenance calls, and tracks resolution of incidents. If a call is open and nearing the deadline for problem resolution, the MOMS will escalate the call to the next higher level of ETC Corporation’s maintenance management team. Information regarding trouble tickets and their resolution can be captured, calculated, updated, and compiled into a comprehensive set of maintenance records.
Maintenance Online Management System features include:
Maintenance of equipment and software configuration information
Field service technician information, including location and call record
New business rules can be applied to adapt the system to any unique requirement, today or in the future
Work order systemOrdering and tracking of equipmentAutomatic and user-initiated maintenance calls
Recording of actions performed on every service call, including date and time of notification and repair
Tracking and reporting of the reliability and maintenance performance history of each system componentUse of remote predictive diagnostic equipment and maintenance features
Automatic escalation of equipment failures
Wide range of operational and management reports of service actions performed